FAQ

The Synergy Candy Company is a SA's confectionery wholesaler specialising in the manufacturing and sale ofsweets, chocolate, drinks and snacks to a wide range of businesses. We sell through our website and from anetwork of stores across the South Africa.

Stored in a cool dry environment your sweets will stay fresh for up to six months.

Our prices do not include VAT but we show the order total price including VAT on our shopping trolley page andin the order summary in checkout so that you can be clear on what you will be charged.

We support Visa, Mastercard and Yoco.

We aim to add new products on a regular basis. Join our email newsletter to be kept up to date with everythingthat is happening, and get access to special offers only available to newsletter subscribers

Yes we do have a wholesale catalogue, and we do we offer retailer/wholesale discounts on any of our products. We have no problem with our products being resold, as long as our full retail price was paid. We have severalcustomers who do this already. For certain products, we can do special bulk orders (minimum of 50 of the same product) on your behalf. Get intouch with us and will see what we can do.

Yes. At our warehouse/ factory in Athlone, pls see option at checkout.

Delivery charges are based on where your delivery address is in South Africa. Delivery charges are charged at a flat rate no matterthe size of your order except in the case of parcels going to Rural Zones. Your shipping zone is determined by your street code. Some smaller towns and outlying areas do not have street codes so you willneed to enter your post code instead. PLEASE DO NOT USE A POST CODE IF YOU LIVE IN A MAJOR CENTRE AND YOUR ADDRESS HAS A STREET CODE. IN THESE CASESUSE YOUR STREET CODE, NOT YOUR POST CODE. The following charges apply: Small packages ess R700 Large packages over R700 CPT & Surrounds R49 FREE Major Centres R79 FREE Regional Areas R129 R199 Deep Rural Areas R499 R499 * Major centres are defined as large cities, including Johannesburg, Pretoria, Durban, and Port Elizabeth. ** Deep rural areas include border posts and army bases. Please note that we reserve the right to contact you if we cannot validate your address and/or determine that your address fallsinto a different shipping zone. All charges need to be settled before we can release your order to the courier. Fast, Efficient Despatch We aim to despatch all orders within 2 workings although we strive for this to be sooner. We use the highest grade of security to ensure our customers data is always fully secure. Helpful Customer Service Our knowledgeable team are always here to help and offer advice to help your business. 100% Secure Payments We use the highest grade of security to ensure our customers data is always fully secure.

Yes, we can deliver to many countries all around the world. We can also facilitate use of arranging your own shipper if you are purchasing largequantities for use outside of the UK and this option can be selected during checkout

We're always on the lookout for great new products to add to our store! If you are a producer or supplier and you have a greatproduct that you think will fit with our offering, please get in touch. You can read our information for suppliers here

We are confident that you will love your candy however, if for any reason you are unhappy please let us know. Please remember that oursare hand made products and as such will always differ slightly from batch to batch. Alth ough we are masters at matching colours, pleaseremember also that we use food colourings and a perfect Pantone match is not guaranteed.